Tujuan penelitian ini adalah untuk mengetahui peran distributive Justice, procedural Justice dan interactional Justice terhadap kepuasaan pelanggan Wifi Indihome di kota Tarakan. Ukuran sampel yang diambil sebanyak 100 responden. Pengumpulan data dilakukan melalui kuesioner penelitian dimana data yang diperoleh selanjutnya menggunakan teknik analisis regresi dan uji t. Metode analisis menggunakan alat analisis dengan bantuan program IBM SPSS versi 26.0. Hasil penelitan ini menunjukkan bahwa distributive justice dan procedural justice memliki pengaruh yang positif terhadahap kepuasaan pelanggan wifi indihome Kota Tarakan sedangkan interactional justice berpengaruh negatif atau tidak berpengaruh terhadap kepuasaan pelanggan Wifi Indihome Kota Tarakan.

The purpose of this study was to determine the role of distributive justice, procedural justice and interactional justice on customer satisfaction Wifi Indihome in the city of Tarakan. The sample size taken was 100 respondents. Data collection was carried out through a research questionnaire where the data obtained was then obtained using regression analysis techniques and t test. The analysis method uses analysis tools with the help of the IBM SPSS version 26.0 program. The results of this study indicate that distributive justice and procedural justice have a positive influence on the satisfaction of Tarakan city wifi indihome customers, while interactional justice has a negative or no effect on customer satisfaction of Wifi Indihome in Tarakan city.