Tujuan penelitian ini adalah untuk mengetahui dan menganalisis besarnya pengaruh jarak, fasilitas, tingkat pendidikan dan pendapatan secara parsial terhadap permintaan jasa pelayanan kesehatan di Rumah Sakit Umum Daerah Tarakan. Mengetahui dan menganalisis besarnya pengaruh jarak, fasilitas, tingkat pendidikan dan pendapatan secara simultan terhadap permintaan jasa pelayanan kesehatan di Rumah Sakit Umum Daerah Tarakan. Mengetahui tingkat kepuasan pasien terhadap pelayanan jasa kesehatan di Rumah Sakit Umum Daerah Tarakan. Alat analisis yang digunakan dalam penelitian ini adalah analisis regresi linear berganda. Pengujian hipotesis statistik dalam penelitian meliputi pengujian hipotesis secara parsial (uji-t), pengujian hipotesis secara serempak atau bersamaan (uji-F), pengujian ketetapan perkiraan (R2), dan perhitungan dengan menggunakan skala likert. Setelah melakukan pengujian regresi linear berganda maka di dapatkan hasil yaitu jarak tidak berpengaruh signifikan secara parsial terhadap permintaan jasa pelayanan kesehatan di Rumah Sakit Umum Daerah Tarakan sedangkan fasilitas, tingkat pendidikan dan pendapatan berpengaruh signifikan secara parsial terhadap permintaan jasa pelayanan kesehatan di Rumah Sakit Umum Daerah Tarakan. Begitu pula dengan jarak, fasilitas, tingkat pendidikan dan pendapatan secara simultan berpengaruh signifikan terhadap permintaan jasa pelayanan kesehatan di Rumah Sakit Umum Daerah Tarakan. Berdasarkan hasil dengan menggunakan skala likert dari persepsi lama waktu tunggu di Rumah Sakit Umum Daerah Tarakan sebesar 83% melihat interpretasi skor berdasarkan interval maka pasien merasakan sangat puas. Persepsi penyediaan fasilitas di Rumah Sakit Umum Daerah Tarakan sebesar 87% melihat interpretasi skor berdasarkan interval maka pasien merasakan sangat puas. Persepsi keamanan di Rumah Sakit Umum Daerah Tarakan sebesar 85,4% melihat interpretasi skor berdasarkan interval maka pasien merasakan sangat puas. Persepsi kebersihan di Rumah Sakit Umum Daerah Tarakan sebesar 90% melihat interpretasi skor berdasarkan interval maka pasien merasakan sangat puas. Persepsi sikap dan tindakan pelayanan petugas di Rumah Sakit Umum Daerah Tarakan sebesar 86% melihat interpretasi skor berdasarkan interval maka pasien merasakan sangat puas. Persepsi perhatian pelayanan petugas di Rumah Sakit Umum Daerah Tarakan sebesar 84,4% melihat interpretasi skor berdasarkan interval maka pasien merasakan sangat puas.

The objective of this study was to determine and analyze the influence of distance, facilities, education level and income partially to the demands of health care services at the General Hospital of Tarakan. It was to know and analyze the effect of distance, facilities, education and income levels simultaneously to demand health care services at the General Hospital of Tarakan. It was to know the level of patient satisfaction with health services at the General Hospital of Tarakan. Analysis instrument in this research was multiple linear regression analysis. Statistical hypothesis testing in this research included partial hypothesis testing (t-test), testing the hypothesis simultaneously or concurrently (F-test), testing the estimated provision (R2), and calculations using a Likert scale. After testing multiple linear regression then got the results that distance had no significant effect partially to the demands of health care services at the General Hospital of Tarakan while the facilities, level of education and income partially had significant effect on the demand of health care services at the General Hospital of Tarakan. Similarly, the distance, facilities, education and income levels simultaneously had significant effect on the demand for health care services at the General Hospital of Tarakan. Based on the results using a Likert scale of perceived waiting time in General Hospital of Tarakan was 83% refers to the interpretation of the score is based on the interval, the patient felt very satisfied. Perception providing of facilities in General Hospital of Tarakan was 87% refers to the interpretation of the score is based on the interval, the patient felt very satisfied. Security Perception in the General Hospital of Tarakan was 85,4% refers to the interpretation of the score is based on the interval, the patient felt very satisfied. Hygiene Perception in General Hospital of Tarakan was 90% refers to the interpretation of the score is based on the interval, the patient felt very satisfied. Attitude Perceptions of the attitudes and actions of service officers in General Hospital of Tarakan was 86% refers to the interpretation of the score is based on the interval, the patient felt very satisfied. Perception of attention service officer at the General Hospital of Tarakan was 84,4% refers to the interpretation of the score is based on the interval, the patient felt very satisfied.